eCentral Stores Policies

Shipping / International

UPS does not deliver to PO Boxes or Military APO or FPO addresses so if you require shipment to a PO Box or Military APO or FPO address, please contact us so that we can assist with an alternative shipping method. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders in a timely and professional manner.

• Re-routing or change of address requests that occur once an item has shipped will incur a $25.00 fee.
• Shipments that are undeliverable will be charged the actual shipping rate upon reshipment.
• For 2-day, or other shipping methods, please call or e-mail us for exact shipping time frames.
• The day of the order is not calculated in the shipping time frame; at times it can take 1 - 2 days to prepare the order for shipping
• For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package.
• For all other shipment arrangements please contact customer service for exact details.

International Shipping Restrictions

• We will not be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
• If for any reason the package is seized by Customs Officials, we will not issue you a refund.
• You pay actual shipping charges based on the weight of the package plus a $25.00 international processing fee. Prepayment is required. Payment must be by credit card, or personal check drawn on US bank.
• You are responsible for any duties or taxes that may apply.

Returns / Refunds

Ordering:

• All prices and transactions are in US Dollars, USD.
• All credit card charges are governed by US Dollars
• Any refunds or exchanges will also be governed by US Dollars

Order Cancellation

To change or cancel your order: Call us right away at 727.524.1120 during normal business hours {{customVar code=store_hours}}. The time window before your order ships is very small, but we’ll do our best to make any adjustments.

• Fabric orders are considered cut merchandise and not all fabric brands accept returns.
• Cancellation of shipped orders will incur a 25% restocking charge for uncut, unopened merchandise.
• Freight charges paid or accumulated by us are not refundable, (if an order received free shipping and the order is returned, the original shipping will also be deducted from the amount refunded).

Please note: Our credit card processor charges a refund fee of 3% on all cancelled orders. Cancelled orders that have not shipped yet will be refunded in full minus the 3% fee.

Returns

Please call us during our normal business hours for return authorization prior to returning any merchandise. Only unused fabric and/or merchandise will qualify for credit, cut yardage or open merchandise will not be accepted. There are some fabric brands that do not accept returns. Please check the return policy before purchasing the fabric.

• No returns accepted on custom fabricated products or quick-ship pillows.
• No returns accepted without a prior return authorization. All authorized returns without fault of ours will be subject to a 25% restocking charge, plus freight both ways.
• Original shipping cost will be deducted from your order prior to the refund. To receive the exact cost of the shipment please contact customer service.
• Product returns will not be accepted after 30 days.
• No returns accepted on fabric equaling less than 10 yards.
• Refunds will be completed in 10-15 Business days.
• Merchandise must be returned in "sellable" condition in order to receive credit, which means unopened and undamaged.
• All fabric must be returned rolled, not folded.
• A credit less 25% restocking charge will be issued for eligible, unopened, uncut merchandise authorized for return within 10 days of your receipt of shipment.
• You as the customer are responsible for all shipping fees on returned shipments due to incorrect or incomplete ship to address.
• Our free shipping policy is only valid on orders that provide the correct and complete shipping address.
• Refunds for dollar amounts over $10.00 USD will be issued, but for orders totaling under $10.00 USD, a store coupon will be issued.

Damaged Packaging

• All claims for damaged, defective or inaccurate orders must be presented to eCentralStores.com within 10 days.
• To process your claim please call 727.524.1120
• We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be returned to us within 10 days of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.

Defective Merchandise

The defective merchandise must be reported to us within 10 days. Upon notification, we will issue a UPS call tag for the defective merchandise. Upon receipt of the defective merchandise, we will issue a replacement.

Inaccurate Orders

We make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to us within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for an exchange or replacement.

Backorders and Discontinued Products

Typically every item we sell is stocked.

• Although every attempt is made to maintain inventory levels internally and from all our supply partners, occasionally we may run out of certain products, or not be notified in a timely manner from our supply partners.
• In this event, we will give you an estimated time of availability and give you the choice of:
  1. canceling the out-of-stock items
  2. holding off shipment of your entire order until the product is available
  3. receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available
• We will offer assistance in finding substitutes for discontinued products, as well as offer the ability to cancel with a refund or obtain Loyalty Reward Points
• We process sample swatch orders as a courtesy. There is a limit of 1 sample per fabric pattern, per customer and a limit of 10 free samples per order with a total of 20 free samples annually. Sample swatch availability changes frequently and samples often become out of stock once a fabric has been slated to be eventually discontinued by the manufacturer. Most Sunbrella samples are stocked in house and are provided either free or for a nominal charge. Decor fabric samples are placed on your behalf, direct with the fabric mill. In the event that a paid-for sample cannot be fulfilled, we will refund you the amount that you paid in the form of loyalty reward points to be used on future orders. If a fabric sample is out of stock or discontinued, we are happy to research and provide you with suitable alternative choices.

For furniture, heaters and other non-fabric products, the return policy is determined by the manufacturer.

Privacy

The privacy of our visitors and clients is very important to us. We do not publicize our client portfolio or create websites that allow for web based searches of our clients. Our concern for your privacy continues as technology expands and that view underlies our policy, stated below:

• We do not sell any personal information to a third party.
• You do not have to give us personal information merely to visit our site.
• We only collect detailed information about you (i.e. more than your internet address) like your name, email address, etc. when you specifically and knowingly provide it to us.
• Passwords are not stored and other detail information is stored in multilayer protected files.
• We employ SSL certificates that provide a secure https: page to encrypt any data that is a financial transaction or personal information
• We periodically send promotional emails or SMS text messages about new products, special offers or other information which we think you may find interesting using the email address and/or mobile phone number which you have provided.
• Information is collected for statistical purposes and we sometimes perform analyses of behavior in order to measure user or client interest in the various areas of our site. We will disclose this information to third parties only in aggregate form or as may be required by law.
• We continually monitor and update our servers with security upgrades

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not necessarily identify you personally. We automatically collect and store only the following information about your visit:

• The Internet domain (such as "xcompany.com") and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
• The date and time you access our site;
• The pages you visit;
• Whether you successfully received the document or image file you requested;
• The type of browser you are using;
• The type of Operating System you use
• The site from which you linked to our site;

We use this information to help us make our site more useful -- to learn about the number of visitors to our site and the types of technology our visitors use.

If you contact us by email we may forward the message to appropriate staff in order to review it and respond if necessary. We may retain messages for a period of time to ensure responses and we may delete them when action has been completed.

If you use an online form, information you provide may be retained so that information about changes, upgrades, etc. may be provided where appropriate.

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.